Frequently Asked Questions

Reservations:

How to book?

You can:

Complete the online reservation form
Contact us at +33 6 99 21 60 06
Email us at: contact@genevashuttle.com

How to pay? 3 options: By credit card, bank transfer through our advisors, or in cash directly to the driver (subject to guarantees).

When to book? We recommend booking at least 24 hours before your transfer so our team can process your reservation. However, we will do our best to accommodate last-minute booking requests.

How to cancel? (IMPORTANT, please consult the general terms and conditions of sale)

In case of cancellation by the client, the following fees will be retained:

More than 2 days before the transfer date (Sundays and public holidays do not count): 20% of the total amount
2 days before the transfer date (Sundays and public holidays do not count): 50% of the total amount
The day before the transfer: No refund.
On the day of the transfer: No refund.

On a case-by-case basis and as an exception, a postponement of your trip may be granted under certain conditions.

Pickup time? Is indicated on your confirmation.
Pickup locations? We provide a door-to-door shuttle service. We will pick you up at your terminal and transport you to your address. On the day of your departure, we will pick you up at your address and drop you off at the departure terminal.

Luggage? As much as you want (at no additional cost) as long as an extra vehicle is not needed.

Drivers and Vehicles:

Where to find the drivers?
Your driver will wait for you at the meeting point with a sign displaying your name, making it easy for you to recognize them.

What are the vehicles like?
Our vehicles are 8-seat minibuses with all comforts. They are air-conditioned, non-smoking, and equipped with GPS systems. We also have fully equipped vans available.

Office:

What are the hours? Our phone service is open on Mondays, Tuesdays, Thursdays, and Fridays from 9 AM to 4 PM. Our shuttle service operates 24/7.

Flights:

In case of delays? We will do our best to ensure your transfer, but we cannot guarantee the wait time. If you decide to leave, no refund will be possible, and in the case of cash payment, your card given as a guarantee will be charged.

Airports and drop-off? We service Geneva (airport and train station). Drop-offs are made in Savoie and Haute-Savoie (Chamonix, Annecy, Evian, Val Thorens, Courchevel ... and in Switzerland (Montreux, Verbier, Lausanne, Saas Fee ....). For any other requests, please contact us, and we will strive to respond.

If you have a question not listed above:
Contact us.

TERMS AND CONDITIONS

1°) Definition

Geneva Shuttle is a passenger transport company on demand.

The services offered are as follows: transport of passengers door-to-door from or to Geneva airport (to Montreux, Chamonix, Lausanne, Avoriaz, Annecy, etc.) and more generally, door-to-door passenger transport to all destinations.

RCS B517933321
SIRET 51793332100013
NAF CODE 4939B
License 2009/22/0000629

By booking a service with Geneva Shuttle, all customers agree to and accept without reservation the general terms and conditions of sale stated below. Geneva Shuttle reserves the right at any time to make changes or updates according to the evolution of applicable regulations.

2°) Reservation

Reservations can be made by email, phone, or directly via the website. Once confirmed and paid, Geneva Shuttle will issue a written confirmation with all reservation details and send it by email. You should verify all data to ensure the accuracy of the information provided.

At your request, an invoice can be prepared and sent to you (by email only).
No time frame is necessary to make your reservation; however, we advise you to do so as early as possible to guarantee a seat on our shuttles.

Unless prior agreement, if you have not made your payment (or if you have not provided the required guarantees during the reservation) no later than 2 days before your transfer, Geneva Shuttle reserves the right to cancel your reservation and make the freed place available.

The personal information you provide us during the reservation and during correspondence is intended exclusively to process your request. As required by applicable regulations in France, you have a right of access and rectification of this information; just write us an email or send us a letter by post to the address of the registered office mentioned above.

When booking, a pickup time is set. However, Geneva Shuttle reserves the right to anticipate or delay the pickup time by a maximum of 1 hour; in this case, the client will be informed as quickly as possible and may not refuse (please note that for a shuttle to an airport or train station, the necessary time for baggage check-in will be respected).

If the client wishes to change their schedule, we will do our best to accommodate them, but nothing is guaranteed, and this does not constitute a valid reason for cancellation since the departure contract will have been accepted.

Geneva Shuttle will always do its best to ensure that vehicles arrive on time at the scheduled meeting points and drop off clients at their intended destination on time. However, Geneva Shuttle disclaims any responsibility for delays caused by external factors beyond its control, such as:

Road accidents causing slowdowns
Road accidents blocking all traffic
Exceptional weather conditions
Law enforcement controls
Vandalism and terrorism
Unexpected traffic jams
Strikes and/or demonstrations blocking the road
Problems caused by other passengers
Any event that may affect passenger safety.

3°) Vehicle and Luggage

You can take as much luggage as you want at no additional cost as long as an extra vehicle is not necessary.

The vehicles are fully insured for passenger transport, as required by French law. However, even if we always handle luggage with the utmost care, passengers’ belongings are transported at their own risk, and Geneva Shuttle cannot be held responsible for loss or damage. Similarly, in case of forgetting one of your bags, the postal return costs will be at your expense.

All our vehicles are non-smoking and air-conditioned.

We can provide baby seats and boosters for your children free of charge to ensure they travel comfortably and safely. Please indicate this at the time of your reservation.

Please note that in France, seat belt use is mandatory for all passengers without exception, and drivers may take the initiative not to drive until all passengers are properly buckled.

Geneva Shuttle reserves the right, and grants this right to its drivers, to refuse vehicle access to any person visibly under the influence of alcohol and/or drugs and whose behavior may be considered a threat to other passengers and the driver. Passengers are not allowed to consume alcoholic beverages in the vehicles.

4°) Prices

Our prices are freely available on our website.

The prices indicated are all taxes included (no additional fees will be requested later unless the original itinerary is modified, or additional unreported persons are included in the reservation).

Animals are accepted on our shuttles (at no extra cost) provided that they have been declared in advance when booking and that they travel in appropriate crates and under the sole supervision and responsibility of their owner.

Payment is made at the time of booking.

Payments are non-refundable unless Geneva Shuttle must cancel the reservation for reasons beyond its control or agrees to cancel it and issues a refund.

The various payment methods available to you are as follows:

Credit card at the time of booking
Check (for French residents and subject to guarantee)
Cash (exceptionally and subject to guarantee)
Bank transfer

When a person books for two or more people, they undertake on behalf of the others, and as such, we consider that all members of the group also accept the sales conditions of Geneva Shuttle.

5°) Cancellation and Modification

The addresses appearing on the confirmation are those of your destination and pickup point for the transfer. If you wish to modify them or change any detail, the request must be sent by phone to Geneva Shuttle’s reservation center at least three days before the transfer. Modifications to a reservation will not be charged unless the departure or arrival point changes.

A reservation can be canceled by email or phone (no cancellations possible on Sundays and public holidays).

If, for any reason, you decide to cancel your transfer, the following fees will be retained:

More than 2 business days (Sundays and public holidays do not count) before the transfer date: 20% of the total amount
2 business days (Sundays and public holidays do not count) before the transfer date: 50% of the total amount
The day before the transfer: No refund.
On the day of the transfer: No refund.